Returns Policy

Our 14 Day Returns Policy:

We believe that in order to have the best possible shopping experience, our customers should have the right to return goods. So if you’re not happy with your purchase, for whatever reason.

Please note: All products that are being returned must be in the original packaging and the furniture is in the same condition as it was delivered in, if the original packaging is not available unfortunately we will not be able to accept a return of an item.

Returns:

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund of the value of your goods minus a collection fee:

  • One Man (DPD Collections):
    • Single Box – £29.00
    • Two boxes – £49.00
    • Three boxes becomes a two man collection, please see below.

 

  • Two Man Collections (including Pallet returns):
    • Bed/Dining Table: £89.00
    • Dining Table Set: £95.00
    • Small Pallet (per pallet) or 3-7 Dining Chairs boxes: £89.00
    • Large Pallet (per pallet) or 8 or more dining chairs boxes : £99.00

All returns or replacements are to and from the original delivery address. If goods are subsequently moved from the original delivery address and are later reported as being damaged we will not accept liability for this damage as it is not clear if the damage could have been caused by a 3rd party removals or delivery company.

Refunds will only be issued once we have possession of the returned goods and after they have been inspected by our returns department to ensure that they are in the same condition as they were delivered. Please allow up to 5 working days for your refund to appear in your account.

 Exchanges:

One Man Delivery Exchanges: If an ordered a product has been delivered and you wish to exchange any items the following fees will need to be settled before any exchanges can occur, we will aim to have delivery and collection occur on the same day unless it is a full replacement order which we will first arrange the collection of before arranging re-delivery. With DPD collections from customers, unfortunately they can’t offer a time slot like deliveries. This is usually from 9am through to 5:30pm.

  • One Man (DPD Collections):
    • Single Box – £29.00
    • Two boxes – £49.00
    • Three boxes be comes a two man collection, please see below.

Two Man Delivery Exchanges: If an ordered a product has been delivered and you wish to exchange any items the above charges will still apply.

  • Two Man Collections (including Pallet returns):
    • Bed/Dining Table: £89.00
    • Dining Table Set: £95.00
    • Small Pallet (per pallet) or 3-7 Dining Chairs boxes: £89.00
    • Large Pallet (per pallet) or 8 or more dining chairs boxes : £99.00

Cancellations:

If you wish to cancel your order please either give us a call on 01829 751562 or email us at [email protected] quoting your order number and we will have this cancelled for you not a problem with a full refund being provided if goods have not been dispatched.

Please note: if your order has been collected/dispatched that return fees listed in the returns section will apply.

Damaged Items:

Whilst ourselves and our couriers take the utmost care with your order on a rare occasion your order may arrive damaged or you may find the incorrect item has been sent, please note that these cases must be reported within 48 hours of a signed delivery to [email protected].

Please ensure in this unlikely event that all packaging is retained to allow for parts/components to be exchanged with ease with DPD or our two man couriers.

Updated: 1/1/23